I’ve used CyberHub for years now and spent literally thousands of dollars buying content from them. They charge $0.006/word which is pretty hard to beat on the internet. Sure my outsourcers write a little cheaper than that, but when I want big amounts of content I use CyberHub… that is until now. Almost a year ago (March 27 & 30, 2010) I put in a big order with them for around $200 worth of content and it STILL hasn’t been sent. I send them emails about my orders (CH08689 & CH08781) and they DO NOT respond… at all.
CyberHub has always been slow, and I’ve tolerated that because I send big orders and they offer good prices. But what I won’t tollerate is people ignoring my emails, and essentially STEALING my money.
Now I’ll admit that I have used their service since then, and they have actually responded to support requests about other orders, but when I email about my old orders they won’t send me a thing. So let’s hope that heading out in the blogging world and posting about their poor service on a popular MMO blog will be enough to get them off their butts, and I’ll make a note here if they rectify the situation, but for now:
DO NOT USE CYBERHUB!
Even better, send them an email to email@example.com and tell them that you won’t be using their service so long as you hear about things like this you never will.
Anyway just a quick warning to people, and a quick lesson to CyberHub about providing crappy service to people… you never know who has a voice.